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Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or has never been updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into a solution for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

Use this text to answer questions in as much detail as possible for your customers.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

View our returns policy to see if your items apply

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us. 

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

At Ascent Luxury Cosmetics, The brands we carry are all officially authorised in-store and online stockists. The products are authentic, no duplicates, no grey market, no old stock, and no fakes.

We guarantee authenticity and freshness of our products

Legal protection for consumers is provided by Australian consumer law

The Australian warranty protects you in the event of any problems with a product

If you want to verify the authenticity of our inventory, we recommend getting in touch with the brand directly, since they will be able to verify the legitimacy of our items

If you are disappointed with the goods you got, please contact us at sales@ascentluxurycosmetics.com.au

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal, Afterpay, Shop Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.