運送政策

Please note**

We're doing our best to get your orders to you as quickly as possible, however, due to increased volumes our delivery partners are experiencing some delays - so you may notice your order taking a little longer than usual to reach you. 

If delivery dates differ and or there is any delay due to delivery courier after item has been dispatched, Ascent Luxury Cosmetics is not responsible.

Online orders are packed during business hours, Monday to Sunday from 9:00am to 5:30pm. Orders are aimed to be dispatched within 1-3 business days of placement time from our Sydney warehouse. Once an order has been dispatched, all relevant tracking information will be emailed to customer. Please allow at least 24 hours from dispatch time for tracking information to become available. If there is any delay in dispatching an order, the friendly team will notify customer and discuss options accordingly.

We take no responsibility for incorrectly typed addresses and all orders will be shipped to whatever address is listed in the address section.

Ascent Luxury Cosmetics is not liable for any attempted deliveries that were unsuccessful due to the above reasons. It is up to the customer to follow up any unsuccessful deliveries.

Please note that all delivery timeframes are estimates only, based on guidance from Australia Post and our delivery partners. While we strive to ensure prompt delivery, Ascent Luxury Cosmetics cannot be held liable for delays within the Australia Post network, or for any delays, missed deliveries, or other issues caused by third-party couriers.

Shipping costs may increase due to this aforementioned reason. 

For the latest delivery estimates and coverage, please refer to Australia Post Delivery Speeds and Coverage Guidelines.

See below for delivery options:

Delivery Option	Delivery Timelines	Shipping Fee
Standard Delivery with Signature	2-7 business days after dispatch	$12.95 on orders under $100 FREE on orders over $100
Express Delivery with Signature	1-3 business days after dispatch	$18.95 on orders under $100 $6.95 on orders between $100 and $250 FREE on orders over $250

*Note: 

- Samples & Gift Wrapping are not available during Sale Period.

- $12.95 Flat Rate Standard Shipping & $18.95 Express Shipping on all orders during Sale Period.

- Custom flat rate Australia wide Standard Parcel Postage on all orders during Sale Period (Shipping fee will be shown at checkout).

 

Frequently Asked Questions

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. 

Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

Australia Post

How to track your parcel with Australia Post

Once your order is shipped you will receive a confirmation email from Ascent Luxury Cosmetics which will include your Australia Post tracking number. Tracking notice will be also emailed to you through Aust Post.

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at sales@ascentluxurycosmetics.com.au.

Ways to ensure you don't miss your delivery:

All parcels require signature upon delivery, if no one is home, parcel will be taken to local post office for collection. This is determined based on the delivery address provided.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions.

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected in your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at sales@ascentluxurycosmetics.com.au.

Thanks for understanding.

Any other questions?

Please contact our customer service team at sales@ascentluxurycosmetics.com.au, or by phoning us on (02) 9727 2891 (9am - 5pm AEST)

COVID-19 Safety: 

Safety is still our team’s top priority, even with the recent easing of restrictions, we are still keeping hygiene and distancing measures in place at our warehouse on the advice of our safety consultants, Worksafe, and the a NSW Department of Health.